CRM and BPM play well together

To compete effectively, companies need to maintain a customer focus, which is naturally a key to profitability, business growth, and market success. In the era of evolving IT-technologies, these business objectives have never been so near. The bpm’online company is a pioneer in merging CRM with BPM to provide enterprises with powerful software, with a help of which they can design dynamic business processes that can completely meet customers’ demands and market trends. Continue reading “CRM and BPM play well together”

BPM Best Practices: Secrets of the Platform’s Successful Implementation

The years of successful and disappointing process management experience have resulted in the appearance of fundamental principles, which are used by most modern enterprises. These principles increase company returns, improve business processes, and let organizations satisfy both the stakeholders and the clients. BPM best practices include the set of methods focused on business process operation and change. If the stuff of the organization understands these principles and takes them into account, they have more chances to achieve success in the highly competitive marketplace. Continue reading “BPM Best Practices: Secrets of the Platform’s Successful Implementation”

Why CRM for law firms has a WOW effect

The workdays of legal firms are truly hectic: tons of paper documentation that need to be processed and added to the database, thousands of complicated cases that must be solved always ASAP, impatient clients that demand personal service and immediate attention. Lawyers physically cannot manage all these challenges manually without errors and omissions that are unacceptable in the legal matters. That is why legal offices leverage CRM for law firms in their practice. Continue reading “Why CRM for law firms has a WOW effect”

Business Process Analysis and Design – an Important Tool for 21st Century Companies

It is very difficult for the businesses of the twenty-first century to survive amid global competition. In order to gain the upper hand, organizations need to turn into lean, flexible, and innovative companies with customer-driven processes. This is why they apply to business process management platforms, such as CRM bpm’online. These solutions let companies do things much faster, better, and cheaper, irrespective of their size, lifetime, and business area.

The system of Bpm’online possesses a variety of tools for successful management of business processes. For instance, it has the tools for customer segmentation, a unified service catalogue, a multi-faceted knowledge base, an intuitive campaign designer, and so on. An important advantage of this software is that it can be used on any devices, including PC, tablets, and mobile smartphones. Its off-the-shelf tools for business process analysis and design can be implemented by both large and small organizations working in different spheres of the global market. Continue reading “Business Process Analysis and Design – an Important Tool for 21st Century Companies”