The BPM industry has experienced significant growth in the past year, and it is expected that it will continue growing in the same manner in the years to come as well. Using business process management software solutions has become a necessity for any business person aiming for improvement, cost savings, better customer satisfaction, optimization, and risk mitigation.
Due to the impressive growth in this industry, it has become imperative to follow its trends accordingly, to get the best possible results from your software solutions. In this article, we will focus on some of the top trends you need to get an insight into in order to remain competitive on the market.
BPM and IoT
While business process management software is designed to discover, analyze, execute and monitor all of the processes going on in your business, Internet of Things (IoT) has the ability to connect all kinds of devices with the goal to collect and exchange data via the internet.
When combined, these two powerful technologies can organize all instances of business processes which are necessary for the management of their activities through the use of sensors in order to store their traceability.
BPM and AI
Combining Artificial Intelligence with BPM can enable organizations to execute their unstructured and structured processes in a more effective way. AI technology is designed to provide sentiment analysis with a goal to turn unstructured data into a more organized whole.
AI-powered systems have an ability to continuously “learn” from the past information in order to improve the effectiveness, performance and efficiency of the business processes. Through process automation which uses cognitive systems such as Deep Learning and Machine Learning, you will be able to make more informed decisions which are based on the real-time analysis.
Chatbots or virtual assistants serve as a mediator between your customers and your business process management software. Virtual assistants’ conversational interface is based on natural, human language and it has become an invaluable way for addressing your customers’ concerns and replying to their questions in a timely manner, giving your customer support agents more room to focus on some more important matters.
BPM and RPA
Robotic Process Automation (RPA) is used to reduce manual work by automating repetitive business processes. Combined with BPM technology, RPA can automate a number of its tasks by using software robots that have an ability to imitate your employees’ activities and achieve the same level of productivity, but with significantly fewer errors.
BPM and ACM
In business process management, Adaptive Case Management (ACM) can be valuable when it comes to the unpredictable unstructured processes. That way, your BPM software can focus on structured processes, and your employees won’t have to waste so much time dealing with the unstructured ones.
When it comes to the unstructured processes, they are unpredictable because, although the endpoint can be predicted, the way to achieve it is determined by each step of the case which has its specific sequence of predefined activities and results.
That is where ACM systems come into play, as they have a capability to solve these unpredictable unstructured processes.
Virtual, augmented and mixed reality
In 2018, BPM industry has started incorporating VR, AR and MR in order to increase the employees’ productivity. All three of these technologies can be used for advancing visualization, design and training, as well as for providing all the relevant information about each and every activity of your business processes.
Event processing support
Having an event processing support which operates in real-time is of a great importance for achieving improved operational efficiency. Understanding triggers and events is essential for determining behavior patterns which are then used to detect any problems or valuable opportunities.
That is why BPM tools started including elements such as event processing, predictive analytics and operational decision management, which will help you make better decisions and improve the overall efficiency of your employees.
To sum up, if you want to really get the best out of the software solution that you are using, you need to make sure you are well informed about the latest trends. Incorporating some of the abovementioned trends in the BPM industry to your business operations will help you be on top of your game!