CRM Systems that Will Help Turn Customers into Promoters

21st century just forces us to pay special attention to the way we create and sell products and services. During the past decades businessmen and individuals were simply concentrated on selling the product and receiving their money, but the situation has changed with the development of innovative technologies, advertising trends, market changes and challenges. The buying habits of consumers have also totally changed; they are comparing every single item or service with other options before making a decision to make a purchase.

The role of the customer has increased and now it’s of key importance in any industry and market. This fact influences companies and firms worldwide to concentrate on their customers and continuously improve relationships with them, as well as attract strangers and make them interested in your products and services you provide, turn potential leads into customers, and customers into promoters. So, let’s discover the top CRM systems and the ways that make it possible to turn your leads and customers into real promoters of your brand.

Bpm’onlineBpm'online CRM System

Bpm’online CRM is priceless, as state millions of users who have achieved their goals with the help of this tool. Its benefit is that it aligns several systems into a single platform and there is no need to use several apps or systems.

With Bpm’online you get a chance to completely automate and optimize your business processes, as well as improve marketing strategies and campaigns, boost sales and enhance service. Bpm’online https://www.bpmonline.com/crm-products makes it easy to be closer to your customers, as it helps businesses to continuously improve interactions with clients, provide excellent customer service and be available 24 hours a day and 7 days a week!

This system’s popularity is closely connected with the fact that it allows you to use hundreds of amazing and powerful features paying a rather affordable subscription fee. It gives an opportunity to get the best out of such features and functions such as tracking, forecasting, analysis, process management, task and contact management, complete view of customers and much more. It also keeps you connected to your customers by supporting access to your database via mobile app. Deploy and enjoy!

HubSpot CRMHubSpot CRM

Another option that can compare with Bpm’online is HubSpot CRM https://www.hubspot.com/products/crm. This CRM tool is used in a variety of industries including education, accounting, retail, healthcare, real estate and so on. This solution helps you strengthen your position in the market by giving an opportunity to use such amazing features as contact and territory management, sales process automation, business metrics analysis, lead nurturing and tracking, dashboards and tabs, pipelines, drag-and-drop functions, as well as project and lead management techniques.This customer relationship management software solution is famous for its engaging interface, real-time data, hundreds of integration opportunities and excellent data organization. It is really very customizable and easy to use; it is affordable, effective and user-friendly. It allows creating email and event templates and following their performance process.

 

How Can Help Desk Help a Business

What is a Help Desk? This is a software solution that empowers companies to fix any technical issues more quickly and help IT departments be more efficient. With a help desk, companies can organize their information better, remove obsolete manual processes and streamline processes.

It has built-in email notifications through which everyone will be updated, centralizes information in one place and automates problem resolution workflows. Here is an example of a solution that can do all of these things https://www.bpmonline.com/crm/help-desk.

1.    Improved multitasking

With help desk, IT employees can prioritize and categorize problems more easily and sequence their work. If an IT professional needs to handle several similar server issues, he or she can instantly get all the necessary information and tackle tasks in a single take, while making the most of their time.

2.    Centralized location for IT requestsCentralized location for IT requests

All reliable help desk tools have a user portal through which users can open and close tickets and see the status of any pending issues. This kind of portal can be a communication channel through which important information can be delivered to users, e.g. the planned downtime for certain issues, and help avoid new tickets.

3.    Customization

The most basic feature of any help desk system is to have descriptions and titles for each individual case. However, a business doesn’t have to limit itself to these basic things and it can include more details, different categorizations, add more fields such as department numbers, building number and so on. It’s about including information that is relevant to your organization and creating better reports through them.

4.    Better work organizationBetter work organization

Everyone within a business will have access to the help desk in one way or another. Employees that simply use computers and other IT devices will have limited access through which they can inform tech workers that they are having problems.

These messages will be received by IT professionals and they will know who is having problems, where and what kind of problems. This is how everyone will know what’s on their plate and do their part of the job efficiently. No longer will regular employees have to tend to IT issues or waste time trying to find an IT expert.

These are just some of the most obvious ways this software can help and people have explored many different uses for their organizations.